Field Service Technician/Engineer


Société
Ecoclean Inc.
Emplacement
Southfield
Numéro de référence

Vos tâches :

Position Overview

The Service Engineer is responsible for providing installation, commissioning, start-up support, maintenance, and repair of Ecoclean products and machines at various customer locations. The Service Engineer is also responsible for monitoring service calls, maintaining the appropriate reports and documentation, suggesting modifications of equipment and conducting customer training, in addition to providing training and support to other service personnel. This position has significant customer interaction, requiring dedication and professionalism.

 

Primary Functions & Responsibilities

  • Perform any preventative maintenance as requested by the customer to ensure optimum operation and a minimum down time of machines and equipment
  • Provide technical support and customer training
  • Perform emergency service at the customers' locations as needed to ensure the full functionality of Ecoclean equipment. Provide on-call technical phone support and response to equipment and customer issues
  • Provide required service documentation and daily/weekly service reports relating to all functions performed
  • Provide support and basic training to other Service Engineers in the department
  • Gather information at customer sites regarding process and quality concerns which can be used to come up with new technologies or solutions to create new business opportunities
  • Promote Ecoclean and its products, processes and values
  • Other duties as assigned


Votre profil :

Knowledge, Skills and Abilities

  • Ability and willingness to learn Ecoclean project processes and understanding of automation and industrial washer components, their functionality and operation
  • Ability to diagnose and repair problems independently
  • Ability to read mechanical, electrical and pneumatic drawings
  • Ability to read and understand PLC software and implement updates is preferred (Siemens, Allen Bradley, Mitsubishi)
  • A strong technical aptitude and ability to trouble shoot issues and recommend solutions
  • Beyond general industrial machine knowledge position requires specialization in either mechanical or controls/robotics
  • Excellent work ethic and the ability to work independently and with little supervision
  • Highly developed organizational, oral and written communication skills
Special Position Requirements
  • Frequent domestic and international travel as required by the customer; must be able to travel, and maintain the ability to travel to customers as required. Ability to work at customers' locations in North America, must be able to enter Canada and Mexico
  • Ability to travel on short notice even on weekends and holidays
  • Ability to be available and on-call 24 hours per day
  • Ability to interact professionally with customers and suppliers at all levels; ability to handle difficult situations and de-escalate situations as needed
Minimum Qualifications
  • High school diploma, Associates, or BS/BA in a technical (Electrical or Mechanical) preferred
  • 3+ years in equipment maintenance/service/repair experience required (Fanuc experience required)
  • 2+ years of experience with mechanical design of structures and mechanisms of varying degrees of complexity
  • Experience with the use of standard Office based programs, such as Microsoft Outlook, Excel, Word, Power-point, etc.
Physical Demands
  • Must have adequate finger dexterity for computer use
  • The position involves reading, writing, mathematics and measuring
  • Ability to lift at least 50 pounds, and have the ability to climb, stand, stoop or kneel for extended periods of time
  • Ability to safely climb ladders up to 15 feet
  • Ability to safely operate and navigate a motorized lift, up to 35 feet
  • Ability to travel for extended periods of time via air travel and/or vehicle travel
Work Environment
  • Majority of work takes place on a manufacturing shop floor, which could involve exposure to hazards
  • Work surfaces may be slippery, uneven or unstable
  • Shop temperatures may not always be controlled and could vary from hot to cold, depending on the season
  • The noise level in the work environment is usually moderate; in some instances this job may require work in areas where ear protection is necessary


ce que nous offrons

  • Medical/dental/vision benefits after 30 days with Ecoclean
  • Company-paid life insurance and disability
  • 401(k) with employer match
  • Paid Time Off
  • 11 Paid Holidays
  • And more!

 

Please have resumes sent to HRUSA@ecoclean-group.net

Contact :

Ecoclean Inc.
Human Resources

26801 Northwestern Highway
Southfield, MI 48033, United States

Département : Industrial Parts Washing Machinery
Siège social : Frankfurt am Main (DE)
nombre d'employés: 900

Tel.: +1 (0)248 450 2000
HRUSA@ecoclean-group.net


The SBS Ecoclean Group supplies machinery for industrial parts washing and surface treatment applications. Its globally leading solutions help companies around the world in achieving highest cleanliness requirements. From the automotive industry and its suppliers to the mechanical components manufacturers of all kind, Ecoclean always offers the right solution. Ecoclean's success is based on innovation, efficiency, sustainability and technology that inspires!

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